Last Updated: 01/11/2025
Kaiian Rehla Information Technology Company is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information.
This Privacy Policy applies to our website and our application. By accessing or using our services, you acknowledge that you have read, understood, and agreed to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
Definitions and Interpretations
Clause 1: Definitions
For the purposes of this Privacy Policy:
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“Applications” refers to all company applications across Android and Apple iOS platforms.
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“Account” means a unique account created for you to access our services.
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“Company” (referred to as “the Company”, “we”, “us”, or “our”) refers to Kaiian Journey Information Technology Company.
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“Cookies” are small files placed on your device containing details of your browsing history.
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“Customer” refers to a person who registers to use the company’s services.
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“Device” means any device used to access the service.
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“IP Address” refers to a unique identifier assigned to devices connected to the internet.
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“Personal Data” means any information relating to an identified or identifiable individual.
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“Service” refers to the company’s website and applications.
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“Service Provider” means any third party processing data on behalf of the company.
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“Usage Data” refers to data collected automatically through service usage.
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“Website” refers to: https://kaiian.com
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“You” refers to the individual or entity accessing or using the service.
Clause 2: Collection and Use of Personal Data
Types of Data Collected
1. Customer Personal Data
We may request personal information including but not limited to:
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Email address
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Full name
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Phone number
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Address details
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Usage data
Users must be at least 18 years old, in accordance with Saudi Arabian laws.
2. Driver Personal Data
We may collect:
Usage Data
Collected automatically, including:
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IP address
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Browser type
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Pages visited
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Date/time and duration
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Device identifiers
Cookies and Tracking Technologies
We use cookies and similar technologies for tracking and analytics purposes.
Use of Personal Data
We may use personal data for:
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Providing and maintaining services
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Managing accounts
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Contract fulfillment
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Communication (email, SMS, app notifications)
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Marketing and promotions
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Managing requests
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Business transfers
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Analytics and improvements
Third-Party Services
We may share data with:
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Marketing partners
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Affiliates
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Service providers
We may also disclose data to:
Data Retention
We retain personal data as necessary for:
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Legal compliance
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Dispute resolution
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Policy enforcement
Data Deletion
Data Transfer
Data may be processed outside your jurisdiction. By using our service, you consent to such transfers.
Account Deletion Process
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Users can delete accounts via the app (data deleted within 3 months).
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Alternatively, request via WhatsApp: 920009771
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Financial and operational review is required before deletion
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Pending balances must be resolved
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Transactions are archived (Wasl platform – Transport Authority)
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Final confirmation is required
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User will be notified via WhatsApp
Note: Some data may remain temporarily in external systems (Absher / Wasl).
Driver Suspension Clause
The Company reserves the right, without prior notice, to suspend or terminate a driver’s account in case of violations including but not limited to:
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Defamation or harm to company reputation
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Incitement against the platform
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Spreading misinformation
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Posting harmful or inappropriate content
Drivers may appeal within 5 business days via WhatsApp: 920009771.
Review period: 10–30 business days.
Suspension remains effective during review.
The decision is final without prejudice to legal rights.
Commercial Transactions
Data may be transferred in case of merger or acquisition.
Legal Compliance & Misuse Fees
By registering, you agree to company policies including misuse penalties.
Driver Earnings
Driver Compensation
Customer Compensation Policy
- Customers may request compensation for cancelled trips if the driver is verified to have cancelled the trip or incorrectly completed it, resulting in a charge.
- Compensation is based on the payment method used.
- Wallet payments are refunded with the deducted amount plus an additional incentive.
- No compensation claims are accepted after 72 hours from the trip time.
- Complaints must be submitted via the unified number: 920009771.
Financial Transfers & Fees
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Transfer fee: SAR 5
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Refund fees: SAR 50–200
Driver Incentives
Bonuses may be revoked in case of:
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Trip manipulation
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Ignored requests
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Customer complaints
Reports
VAT Compliance (ZATCA)
Transport Authority Requirements (TGA)
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Saudi nationality
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Valid license
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Absher approval
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Wasl status VALID
Security
We implement reasonable security measures but cannot guarantee absolute security.
External Links
We are not responsible for third-party websites.
Policy Updates
We may update this policy and notify users accordingly.
Safety & Usage Rules
Google Login
We collect data per Google API policies.
Apple Pay
We process payments securely and do not store payment data.
Contact Us
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Website: kaiian.com
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Email: info@kaiian.com
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Phone: 920009771