Privacy Policy

Last Updated: 01/11/2025

Kaiian Rehla Information Technology Company (Kaiian Application) is committed to protecting your privacy. This Privacy Policy explains how the Company collects, uses, and discloses your personal information.

This Privacy Policy applies to our website and our mobile application. By accessing or using our Service, you acknowledge that you have read, understood, and agreed to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Clarifications and Definitions

Clause One: Definitions

For the purposes of this Privacy Policy:

  • “Applications” refers to all Company applications across Android and Apple iOS operating systems.
  • “Account” means the account created specifically for you to access our Service or parts of our Service.
  • “Company” (referred to as “the Company,” “we,” “us,” or “our”) refers to our Company.
  • “Cookies” are small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history and usage information.
  • “Customer” refers to the individual registering to use the Company’s services.
  • “Device” means any device that can access the Service, such as a computer, mobile phone, or tablet.
  • “IP Address” refers to a unique number assigned to each device connected to the Internet. IP addresses are often assigned in geographic blocks and may be used to identify the general location from which a device connects to the Internet.
  • “Personal Data” means any information relating to an identified or identifiable individual.
  • “Service” refers to the Company’s website and applications.
  • “Service Provider” means any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals engaged by the Company to facilitate the Service, provide the Service on our behalf, perform related services, or assist in analyzing how the Service is used.
  • “Usage Data” refers to data collected automatically, either generated by use of the Service or from the Service infrastructure itself (for example, page visit duration).
  • “Website” refers to the Company’s website accessible at: https://kaiian.com
  • “You” refers to the individual accessing or using the Service, or the company or legal entity on whose behalf such individual is accessing or using the Service.

Clause Two: Collection and Use of Your Personal Data

Types of Data Collected

1. Customer Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including but not limited to:

  • Email address
  • First and last name
  • Phone number
  • Address, country, province, postal code, city
  • Usage Data

Users must be at least 18 years old in accordance with applicable laws in the Kingdom of Saudi Arabia. Registration and service requests are restricted to individuals aged 18 years or older.

2. Driver Personal Data

While using our Service, drivers may be required to provide certain personally identifiable information, including but not limited to:

  • Email address
  • First and last name
  • Phone number
  • Address, country, province, postal code, city
  • Driving license details and copy
  • National ID details and copy
  • Vehicle registration details and copy

Usage Data

Usage Data is collected automatically when using the Service.

This may include information such as your Device’s IP address, browser type and version, pages visited, time and date of visits, time spent on pages, device identifiers, and other diagnostic data.

When accessing the Service via a mobile device, we may automatically collect information including the mobile device type, unique device ID, IP address, operating system, mobile browser type, device identifiers, and other diagnostic data.

We may also collect information your browser sends when you visit our Service.

Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to track activity and store certain information.

Tracking technologies may include:

  • Browser Cookies: Small files placed on your Device. You may refuse Cookies through your browser settings; however, some Service features may not function properly without them.
  • Web Beacons: Small electronic files (also known as pixel tags or clear GIFs) used to count users who visit certain pages or open emails and to collect website statistics.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service
  • To manage your Account
  • To fulfill contractual obligations
  • To contact you regarding updates or security notifications
  • To provide news, offers, and information related to services previously purchased or inquired about (unless you opt out)
  • To manage your requests
  • For business transfers (merger, sale, restructuring, etc.)
  • For data analysis and service improvement

Third-Party Services

We may share personal and non-personal information with:

  • Advertisers, promotional partners, affiliates, and business partners
  • Service providers assisting in hosting, payment processing, customer service, analytics, and other operational functions
  • Government authorities or law enforcement where required by law

Data Retention

We retain Personal Data only as long as necessary for the purposes outlined in this Privacy Policy, including legal compliance, dispute resolution, and enforcement of agreements.

Usage Data is typically retained for shorter periods unless legally required or used for security enhancement.

Deletion of Your Personal Data

Personal Data may be deleted upon official request via WhatsApp at: 920009771.

We respond to deletion and data transfer requests within one month.

Account Deletion Process

Users may delete their account through the Application. Deletion will occur within a maximum of three months.

Additional verification, financial reconciliation, and compliance reviews may apply prior to deletion. Any outstanding balances must be resolved before account deletion.

Data Transfers

Your data may be processed outside your jurisdiction. By accepting this Policy, you consent to such transfers.

We ensure appropriate safeguards are in place before transferring Personal Data internationally.

Commercial Transactions

In case of merger or acquisition, your Personal Data may be transferred.

Legal Compliance and Misuse Fees

We may disclose Personal Data when required by law.

By registering, you agree to Company policies regarding misuse fees and behavioral violations.

VAT Compliance (ZATCA Regulations)

VAT (15%) is applied in accordance with Saudi regulations effective January 1, 2026.

Additional platform fees may apply per ride.

Transport General Authority (TGA) Requirements

Drivers must:

  • Be Saudi nationals
  • Hold a valid driving license
  • Pass Absher criminal check
  • Maintain “VALID” status in Wasel platform

Security of Personal Data

We implement commercially reasonable security measures but cannot guarantee absolute security.

External Links

We are not responsible for third-party website privacy practices.

Changes to This Privacy Policy

We may update this Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

Website: https://kaiian.com
Email: info@kaiian.com
Phone: 920009771