Last Updated: 01/11/2025

Kaiian Rehla Information Technology Company is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information.

This Privacy Policy applies to our website and our application. By accessing or using our services, you acknowledge that you have read, understood, and agreed to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Interpretations

Clause 1: Definitions

For the purposes of this Privacy Policy:

  • “Applications” refers to all company applications across Android and Apple iOS platforms.
  • “Account” means a unique account created for you to access our services.
  • “Company” (referred to as “the Company”, “we”, “us”, or “our”) refers to Kaiian Journey Information Technology Company.
  • “Cookies” are small files placed on your device containing details of your browsing history.
  • “Customer” refers to a person who registers to use the company’s services.
  • “Device” means any device used to access the service.
  • “IP Address” refers to a unique identifier assigned to devices connected to the internet.
  • “Personal Data” means any information relating to an identified or identifiable individual.
  • “Service” refers to the company’s website and applications.
  • “Service Provider” means any third party processing data on behalf of the company.
  • “Usage Data” refers to data collected automatically through service usage.
  • “Website” refers to: https://kaiian.com
  • “You” refers to the individual or entity accessing or using the service.

Clause 2: Collection and Use of Personal Data

Types of Data Collected

1. Customer Personal Data

We may request personal information including but not limited to:

  • Email address
  • Full name
  • Phone number
  • Address details
  • Usage data

Users must be at least 18 years old, in accordance with Saudi Arabian laws.

2. Driver Personal Data

We may collect:

  • Email address
  • Full name
  • Phone number
  • Address details
  • Driver’s license data and copy
  • National ID and copy
  • Vehicle registration data and copy

Usage Data

Collected automatically, including:

  • IP address
  • Browser type
  • Pages visited
  • Date/time and duration
  • Device identifiers

Cookies and Tracking Technologies

We use cookies and similar technologies for tracking and analytics purposes.

Use of Personal Data

We may use personal data for:

  • Providing and maintaining services
  • Managing accounts
  • Contract fulfillment
  • Communication (email, SMS, app notifications)
  • Marketing and promotions
  • Managing requests
  • Business transfers
  • Analytics and improvements

Third-Party Services

We may share data with:

  • Marketing partners
  • Affiliates
  • Service providers

We may also disclose data to:

  • Government authorities
  • Legal entities
  • Law enforcement when required

Data Retention

We retain personal data as necessary for:

  • Legal compliance
  • Dispute resolution
  • Policy enforcement

Data Deletion

  • Data may be deleted upon request via WhatsApp: 920009771
  • Requests are processed within one month

Data Transfer

Data may be processed outside your jurisdiction. By using our service, you consent to such transfers.

Account Deletion Process

  1. Users can delete accounts via the app (data deleted within 3 months).
  2. Alternatively, request via WhatsApp: 920009771
  3. Financial and operational review is required before deletion
  4. Pending balances must be resolved
  5. Transactions are archived (Wasl platform – Transport Authority)
  6. Final confirmation is required
  7. User will be notified via WhatsApp

Note: Some data may remain temporarily in external systems (Absher / Wasl).

Driver Suspension Clause

The Company reserves the right, without prior notice, to suspend or terminate a driver’s account in case of violations including but not limited to:

  • Defamation or harm to company reputation
  • Incitement against the platform
  • Spreading misinformation
  • Posting harmful or inappropriate content

Drivers may appeal within 5 business days via WhatsApp: 920009771.
Review period: 10–30 business days.
Suspension remains effective during review.
The decision is final without prejudice to legal rights.

Commercial Transactions

Data may be transferred in case of merger or acquisition.

Legal Compliance & Misuse Fees

By registering, you agree to company policies including misuse penalties.

Driver Earnings

  • Minimum payout: SAR 200
  • Withdrawal via official number
  • Transfer fees apply

Driver Compensation

  • Max compensation: SAR 5 per trip
  • Max monthly: SAR 200
  • Claims within 24 hours

Financial Transfers & Fees

  • Transfer fee: SAR 5
  • Refund fees: SAR 50–200

Driver Incentives

Bonuses may be revoked in case of:

  • Trip manipulation
  • Ignored requests
  • Customer complaints

Reports

  • Cost: SAR 30
  • Delivery: within 72 hours

VAT Compliance (ZATCA)

  • VAT: 15%
  • Wasl fee: SAR 0.58 per trip
  • Additional fee: SAR 1 per trip

Transport Authority Requirements (TGA)

  • Saudi nationality
  • Valid license
  • Absher approval
  • Wasl status VALID

Security

We implement reasonable security measures but cannot guarantee absolute security.

External Links

We are not responsible for third-party websites.

Policy Updates

We may update this policy and notify users accordingly.

Safety & Usage Rules

  • No smoking
  • No intercity trips
  • Seatbelt required
  • No data sharing
  • Traffic violations are driver responsibility

Google Login

We collect data per Google API policies.

Apple Pay

We process payments securely and do not store payment data.

Contact Us

  • Website: kaiian.com
  • Email: info@kaiian.com
  • Phone: 920009771